Customer FAQs

The statements made regarding these products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Please consult your healthcare professional about potential interactions or other possible complications before using any product. Keep out of reach of children.
What is CBD?
CBD is short for CannaBiDiol. It is one of more than a hundred cannabinoids produced by the industrial hemp and cannabis plants. Unlike THC, CBD is non-psychoactive meaning it doesn’t give you the intoxicating or “high” effects that THC products do. 
Is it legal?
After the passing of the 2018 Farm Bill, industrial hemp derived CBD (containing less than .3% THC) was removed from the DEA list of Schedule 1 drugs, making it Federally legal in all 50 states and now regulated by the FDA. While Federally legal, each state has their own regulations, so we always advise researching the legal status of CBD in your particular state. Read more about the legal status of CBD HERE.
Can I buy your products in dispensaries?
No, we are below the legal limit of THC (.3%) and regulated by the Oregon Department of Agriculture (ODA) and not the Oregon Liquor Control Commission, so our products are not sold in the same stores as recreational (THC) cannabis products. 
Where can I find your products?
You can buy our products online on our website HERE, we have free shipping to all 50 states, and you can find us in stores across Oregon and Washington. You can also stop by our storefront in Portland near PDX airport at 14325 NE Airport Way #113 Portland, Oregon 97230. Find a full list of our retail locations HERE.
How much do your products cost?
Our tinctures range from $20 to $120 depending on potency, our body care and beauty products range from $8 to $70, and our pet products range from $20 to $70. Find a full list of products and pricing on our website HERE
Are you local?
Yes, we are 100% local to Oregon. Vertically integrated, locally sourced and manufactured from our farm to your family.  
Are there drug interactions?
While there is very little evidence suggesting any negative drug interactions with CBD, we always recommend consulting with your physician first. 
Will I pass a drug test?
While it is highly unlikely cannabidiol will show up on a drug test, we always tell our customers to take our product at their own risk since we use Full Spectrum Oil (FSO) containing trace amounts of THC (below the Federal legal limit). 
Will I get high?
No, all of our products contain less than .3% THC (well under the federal legal limit) so you will not feel the intoxicating effects you get from THC dominant cannabis products. 
How do I know how much should I take?
All of our products have suggested dosages on the labels. Everyone is different and metabolizes CBD differently, so we can only give recommendations on dosage. We always suggest starting small and increasing your dose as needed. You cannot overdose on CBD so increase your dosage according to how your body feels. Pet dosage is based on the size and weight of your animal.
What is the shelf life of your products?
As long they are stored properly, out of direct sunlight, and in a cool place, all of our products will stay good for up to 18 months. 

Wholesale FAQs

I am interested in carrying your product in my store, what do I do next?
You can do one of two things: 
Fill out THIS FORM and we will get back to you within 24 hours
Send an email to sales@healthyrootshemp.com and we we will get back to ASAP
Is there a minimum order requirement?
$250 is the minimum order requirement. We also have wholesale bundle pricing so you can try a wide variety of our products and decide what is best for your store. Please send an email to sales@healthyrootshemp.com if you are interested in learning more about our wholesale pricing.
What is your wholesale pricing?
We offer 50% off retail price for wholesale orders. 
What information or educational materials do you provide to retail stores who sell your products?
We provide product display cases, informational brochures and marketing materials for stores to use for customer education, we can also come in and train store staff on our product line. We provide product samples for staff so they can test out our products for themselves. We provide test results for all products, MSRP price sheets, and any other additional information your store needs for its customer demographic. We also have a 60 second commercial you can show in the TVs in your store. We are very transparent, so anything you need, just ask! 
Do you white label?
If our vision, mission, and values are aligned and our product will be well-represented, we are open to white label opportunities. Please email sales@healthyrootshemp.com if you are interested in white labeling our product. 
Are you vertically integrated or do you outsource?
We are 100% vertically integrated from seed to seal. Our hemp is grown locally on an organic farm, extracted locally, and manufactured and shipped from our facility on Airport Way near Portland International Airport (PDX). 
Do you use third party testing?
Yes we use Pixis Labs, an ISO 17025 fully accredited and compliant lab located here in Portland, OR. We have a three step testing process - hemp, extracted material, and final end product - and can provide Certificates of Analysis (COAs) on all batches. We test all materials for potency, purity, and heavy metals and pesticides. 
Can I tour your facility?
Yes, we are very transparent and welcome our partners to visit our facility and see our process in action. 

Glossary of Terms

Industrial Hemp is part of the Cannabis Sativa family and contains less than .3% of THC and is mostly comprised of the non-psychoactive compounds and cannabinoids (the ones that do not get you high)
Cannabis on the other hand, contains higher levels of THC, the psychoactive cannabinoid that gives you the intoxicating feeling. 
Cannabinoids are the chemical compounds secreted by cannabis flowers that interact with our Endocannabinoid System (ECS) and produce a variety of effects on our bodies. Endocannabinoids are produced naturally within our bodies (like the bliss hormone anandamide) and phytocannabinoids are produced naturally in plants like cannabis and hemp (like THC, CBD, CBN, CBG, CBV). 
THC is short for TetraHydroCannabinol. It is one of more than a hundred cannabinoids produced by the industrial hemp and cannabis plants and is the main psychoactive compound in cannabis that gives the high sensation.
CBD is short for CannaBiDiol. It is one of more than a hundred cannabinoids produced by the industrial hemp and cannabis plants. Unlike THC, CBD is non-psychoactive meaning it doesn’t give you the intoxicating or “high” effects that THC products do. 
Full Spectrum Oil (FSO) contains all other compounds in hemp including other cannabinoids, terpenes, and fatty acids creating The Entourage Effect.
Isolate is when the CBD is extracted from the hemp plant and isolated on its own without any of the other compounds in hemp. Does not create The Entourage Effect.
The Entourage Effect is the result produced from the synergistic interaction of the cannabinoids, terpenes, fatty acids and other compounds naturally found in hemp and cannabis.
Terpenes are the essential oils of cannabis and hemp, giving each strain its unique smell and flavor. Not unique to cannabis, terpenes can be found in other plants and foods and offer a variety of effects.